Service and Support

Our dedicated support team is here to help

24 hours a day | 7 days week | 365 days a year

The support team is based in Australia, staffed by experienced engineers who have a great knowledge of the Microlistics Warehouse Management System.
A turnkey support solution can be offered, which includes fully supporting the Microlistics WMS server infrastructure, application, database and operating system.

Only a phone call away, the support team is available to assist you, not only with solving support issues, but also with fully leveraging your investment in Microlistics software to maximize returns.
The support team uses the leading edge incident tracking helpdesk software package called ZenDesk. ZenDesk software tracks, escalates and notifies clients of issues and issues’ resolution via email. This software also has a facility which enables the Support Manager to conduct trend analysis.

To ensure the support team provides the highest level of service, Microlistics has a policy of sending support personnel out on site to gain an appreciation of the client’s operating environment. This has been a great success in ensuring that the assistance which is provided by support is realistic and within the operating guidelines of the client.
While on site, support also gains implementation experience to further enhance their knowledge base, as well as establishing a better working relationship with our key users.

How can we help you

Name

Email

Phone

Message

Global Locations

Australia

Microlistics Australia
13 York Street 
South
Melbourne
 Victoria 3205, AUSTRALIA
Tel : +61 3 9326 7422
Fax: +61 3 9326 7588
Australia Help Desk / Support
Tel: +61 3 9686 1747

USA

Microlistics Incorporated
Fifth Street Towers
100 South Fifth Street, Suite 1900 
Minneapolis, MN 55402
Tel : 612 888 9650
Fax: 612 888 9660
USA Help Desk / Support
Tel: 800 340 2507 (Toll Free)


Middle East

Microlistics Middle East
SAIF Zone
PO Box 120288
Sharjah, UAE
Tel: +971 55 105 8053
UAE Help Desk / Support
Tel: 800 035 703 249

Indonesia

Microlistics Indonesia
Tower 1 – 32E
Jln.
Letjen S. Parman Kav. 21
Jakarta Barat 11470
Indonesia
Tel : +62 813 8999 2266

Thailand

Microlistics Thailand
180/64 Moo 5 Tumbol Bang-la-mung
Sukhumvit Road, Bang-la-mung
Chonburi 20150

Tel : +668 7833 1100