Service and Support

Our dedicated support team is here to help

24 hours a day | 7 days week | 365 days a year

The support team is based in Australia, staffed by experienced engineers who have a great knowledge of the Microlistics Warehouse Management System.
A turnkey support solution can be offered, which includes fully supporting the Microlistics WMS server infrastructure, application, database and operating system.

Only a phone call away, the support team is available to assist you, not only with solving support issues, but also with fully leveraging your investment in Microlistics software to maximize returns.
The support team uses the leading edge incident tracking helpdesk software package called ZenDesk. ZenDesk software tracks, escalates and notifies clients of issues and issues’ resolution via email. This software also has a facility which enables the Support Manager to conduct trend analysis.

To ensure the support team provides the highest level of service, Microlistics has a policy of sending support personnel out on site to gain an appreciation of the client’s operating environment. This has been a great success in ensuring that the assistance which is provided by support is realistic and within the operating guidelines of the client.
While on site, support also gains implementation experience to further enhance their knowledge base, as well as establishing a better working relationship with our key users.

How can we help you

Global Locations

Australia & New Zealand

Melbourne

Level 7, 5 Queens Road
Melbourne, VIC 3004

Tel : +61 3 9326 7422

Sydney

3, 72 O’Riordan Street
Alexandria NSW, 2015

Tel : +61 3 9326 7422

USA

Chicago

1051 East Woodfield Road
Schaumburg, IL 60173

Tel : +1 (847) 364-5600

Asia

Singapore

67 Ubi Ave 1
#07-08 Starhub Green
Singapore 408942

Tel: +65 6817 4790

Europe

United Kingdom

Units 5 & 6, Linford Forum
5 Rockingham Drive
Linford Wood MK14 6LY

Tel : +44 (0) 208 432 5313

Germany

Hagenauer Straße 55a
D-65203 Wiesbaden

Tel : +49 (0) 61 144 85760

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